Eastfield Medical Practice is an NHS GP practice located in Penicuik, serving registered patients across the local area of Midlothian. Our aim is to provide safe, effective and compassionate care - and to help every patient access the right care, from the right person, at the right time.
That may mean an appointment with a GP, a consultation with another member of our practice team, or guidance toward another appropriate service such as community pharmacy, optometry, dentistry, NHS 24 or the emergency services. Our job is to help you find the most appropriate route, not simply to be the default answer to every health question.
Our practice team
Our team includes GP Partners, salaried GPs, GP registrars, nurses, healthcare assistants, receptionists, administrators and practice management staff. We also work closely with wider NHS and community services to support patient care.
Our reception and administration team are a vital part of the practice. They manage appointment requests, process prescriptions, handle documents and keep the practice running day to day. They are trained to handle your information in confidence and may ask for brief details about your request - this is so we can direct you safely and appropriately, not out of curiosity. Please help them to help you.
How we work
General practice is under significant and growing pressure, and not every health problem needs to be seen by a GP. We use care navigation to help patients access the most appropriate service - whether that is a GP, our Advanced Nurse Practitioner, our Practice Pharmacist, our Advanced Physiotherapist, or another NHS service entirely. This helps us prioritise urgent problems, protect appointment availability and respond to every patient's needs as efficiently as possible.
To help us do this well, we ask patients to use the right route for their request:
- Repeat prescriptions should be ordered online via Patient Services wherever possible
- Sick note and fit note requests should be submitted through our online form
- Non-urgent administrative queries should be sent through our online contact form rather than by phone
- Urgent medical problems should be raised by telephone so they can be assessed and prioritised appropriately
Our commitment to patients
We will always try to treat patients with courtesy, fairness and genuine compassion. We aim to communicate clearly and honestly, protect your confidentiality, listen when things go wrong and use NHS resources responsibly - on behalf of all our patients, not just those who shout loudest.
If you have a concern or complaint about your care or the service you have received, we want to hear it. Information on how to raise a concern or make a complaint can be found on our Practice Policies page.
Working together
Good care depends on mutual respect, and we take that seriously in both directions. We will treat every patient with courtesy and respect, and we ask that patients extend the same to our staff and to one another.
Abuse, threats, shouting, discriminatory language or intimidation directed at any member of our team will not be tolerated and may result in removal from the practice list.